Restoration Hardware is an American company focused on upscale and luxury home goods. On top of its expansive online inventory, the company operates multiple brick and mortar galleries across North America focused on home furnishings for adults and children. Restoration Hardware also runs 36 outlet stores in the United States and Canada. The company has been satisfying customers ever since it was founded in Eureka, CA, in 1976 and looks to do so far into the future thanks to its focus on innovative yet timeless designs.
Non-furniture deliveries and some small furniture are shipped via UPS with shipping rates determined on the total price of the order. Two expedited options are available, including 2-Day Rush, and 1-Day Rush. These are also priced based on the total price of the order and the distance of the shipment. Larger furniture is delivered via Unlimited Furniture Delivery and is priced based on distance. This delivery option is also available to Alaska and Hawaii.
Customers unsatisfied with a product can return it for a full refund within 30 days of the delivery date. Certain items, like special orders, are not eligible for return. Generally, larger items like furniture are not accepted by galleries without special permission from customer service. All refunds are sent to the original method of payment.
Customers with questions or concerns about their order can contact the company's customer service department via telephone at (800) 762-1005 seven days a week during office hours. There is also an email contact form on the Contact Us page shoppers can use to get a response within 24 hours.
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