If you're outside of the United States and Canada, then you need to receive pre-approval from Wolters Kluwer first. After their approval, you can return your purchase within 30 days of authorization. Catalog purchases can be returned if they were damaged during shipping or found to be defective. You can file a claim no more than 90 days after your purchase date. You can call about your claim at (877) 832-5919. You'll also need to include your invoice number with the item.
There are a few different ways you can contact Wolters Kluwer customer service. Their phone number is (800) 638-3030 or (301) 223-2300. For those who need to contact customer service about their online products, you can call them at (800) 468-1128 or (301) 223-2344. You can also email them at customerservice@Wolters Kluwer.com or techsupp@Wolters Kluwer.com. They also have an online help portal that might have the answer to one of your questions.
The history of Wolters Kluwer can be traced all the way back to the 19th century in the Dutch provinces. As the economy boomed and more technology was being created, a demand for educational literature concerning health rose. Four families ran publishing houses at the time and would become the publishing leaders. Even while the Great Depression ravaged the United States, there was still a demand for educational literature. The four families merged into a single publishing house. They would continue to innovate their publishing methods until they were able to offer electronic services.
Wolters Kluwer's return policies are dependent upon the region. For the United States and Canada, books can be returned within 30 days. You'll receive a full refund. The scratch-off code must be unused, however. For those who have a journal subscription, you can cancel your subscription and receive your money back from all the unpublished issues. Software and video access can also be returned provided that they are unopened and not installed or activated. The same goes for digital products except that you only have 14 days to return your product. Products that were downloaded are not able to be returned.
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